Return and Refund Policy

Last Updated: June 18, 2022  

 

Vee-Kini has a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

To complete your return, we require a receipt or proof of purchase. 

 

There are certain situations where only partial refunds are granted: (if applicable) 

* Any item not in its original condition, is damaged upon arrival or missing parts for reasons not due to our error. 

* Any item that is returned more than 30 days after delivery 

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vee-kini.com. 

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged upon arrival.  If you need to exchange it for the same item, send us an email at contact@vee-kini.com and send your item to: 900 North Stuart Street, Suite 1622, Arlington, VA, 22203, United States. 

 

Shipping 

To return your product, you should mail your product to:  900 North Stuart Street, Suite 1622, Arlington, VA, 22203, United States. In most cases, we will offer free returns. Free Return items are indicated on the item description. For items that do not indicate free returns, you will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.